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Participant
February 4, 2023
Question

Wrong subscription?

  • February 4, 2023
  • 3 replies
  • 683 views

I started to use the Adobe Creative Cloud for Student and first month was free. But money is withdrawn. Can anyone explain this?  I tought first month was free.

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3 replies

Abambo
Community Expert
Community Expert
February 6, 2023
quote

I tought first month was free.


By @akrdl

There may be special offer for your region, but normally the paid subscription starts immediately. Bee sure that you do not confound with the additional 30-day free trial for Adobe stock. That is a second subscription and gets invoiced after the initial 30-day-trial.

 

If you would rather not pay for Adobe stock, you need to cancel that separate plan before the end of the 30 days.

ABAMBO | Hard- and Software Engineer | Photographer
akrdlAuthor
Participant
February 6, 2023

Yesss. Now I remember this Stock subscription and I check it. My bad. Thank you guys. 

kglad
Community Expert
Community Expert
February 6, 2023

@akrdl 

 

if you didn't want the adobe stock subscription, contact adobe support and explain the confusion.  otherwise, you're going to be charge extra for that stock subscription.

John T Smith
Community Expert
Community Expert
February 4, 2023

The trial is 7 days

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

akrdlAuthor
Participant
February 6, 2023

Thank you..

kglad
Community Expert
Community Expert
February 4, 2023

i haven't seen that, but if you had a special offer, you'll need proof.  do you have a record of the offer?

 

<moved from download and install >