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Participant
May 15, 2025
Question

Wrong Subscription, asking for refund

  • May 15, 2025
  • 2 replies
  • 203 views

I have subscribed to Lightroom from my iphone by mistake, I didn't want to subscribe from this account since I do nit use it.

 

I cancelled the subscription the moment that I got payment notification, please let me know if there is a way to refund and cancel subscription. 

2 replies

John T Smith
Community Expert
Community Expert
May 15, 2025

>Lightroom from my iphone

 

When you buy from Apple you must cancel with Apple and request a refund from Apple

Jeffrey_A_Wright
Legend
May 15, 2025

Quy, I see you have a new subscription through Apple. Please see https://adobe.ly/3S2WdTb for information on how to manage the subscription. ^JW

kglad
Community Expert
Community Expert
May 15, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)