Wrong subscription maybe on my account - I need my portfolio back.

Recently, I renewed my Adobe subscription through SurfSpot to take advantage of a student discount, as my school has a partnership with them. I use my Adobe account on both my desktop and laptop. I thought that once I activated the subscription on my desktop, it would automatically be available on my laptop as well, since it's the same account.

However, when I tried to access my Adobe Portfolio to search for internships, I discovered it was missing. Upon checking, I realized the subscription is active on my desktop, but there is no active subscription on my laptop. This is likely why my portfolio is unpublished. Strangely, I can see the portfolio editor on my laptop, but not on my desktop.

Now, I’m concerned that I may have activated the subscription on a different account by mistake. What can I do to either transfer the subscription to my laptop or recover the portfolio on the correct account?

Note: I have already submitted a ticket to Adobe Portfolio over two weeks ago, and after the initial email asking for details (URL, email, etc.), I haven’t received any further response. I even sent a second ticket but haven’t heard back. The support seems unresponsive, and I’m trying to resolve this issue myself in the meantime.