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Kristygay0331
Participant
August 31, 2023
質問

Wrongfully charged

  • August 31, 2023
  • 返信数 2.
  • 109 ビュー

I am so frustrated.  I have been charged 6 months now for something I cancelled right after the free trial.  I have spoked with at least 5 different adobe customer service people and EVERY one of them tells me they have cancelled the membership without adding a fee.  IT IS STILL NOT CANCELLED AND I HAVE BEEN CHARGED EVERY MONTH!!!

    このトピックへの返信は締め切られました。

    返信数 2

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 31, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 31, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

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