Wrongfully charged my credit card after cancellation of trial subscription

Question

Dear Support team,I cancelled my Adobe subscription on 1 March 2026, before the trial period ended, and received an email confirmation on the same day, which I have as proof. Despite this, Adobe continued charging my credit card from March to November 2026, resulting in nine months of unauthorised charges. After contacting customer support today, I was offered a refund for only 6 out of the 9 months. I find this unacceptable, I should not have to bear the financial consequences of Adobe's failure to honour my cancellation.I am therefore requesting a refund for the remaining 3 months, in addition to the 6 months already approved.Please escalate this matter and issue the full refund of all 9 months. I expect Adobe to take responsibility and resolve this fairly.

Jeff_A_Wright · Accepted Answer

Thank you for the update, ​@hopeful_athleteb1e7, and I appreciate your concerns, andunderstand how frustrating this situation can be.I have reviewed caseADB-47863475-R3H8 and can confirm that your full refund requestwas received yesterday. As mentioned by ​@AkanshaAshrathe six-month refund has already been offered, but the additional refund requested has been escalated and will need to be approved. You will be contacted if there are any questions about the refund, ​@hopeful_athleteb1e7.Please also be aware that any refund issued will take up to 14 days to complete, ​@hopeful_athleteb1e7.If you have any additional concerns or comments, please use the steps listed athttps://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.htmlto review and make updates to your support case, as previously suggested by ​@kgladand ​@AkanshaAshra.I am sorry you did not find more value in our services, ​@hopeful_athleteb1e7and I hope you have a great day!

AkanshaAshra · Answer

Hi ​@hopeful_athleteb1e7We completely understand your concern and appreciate you taking the time to share the details with us.As we checked, the refund for six months has already been initiated by our Support team. We understand that the remaining three months are still a concern for you, and we appreciate your patience while you await further clarity.You can also check the status and details of your support case here: View your Adobe support cases.We truly appreciate your understanding and patience.^Akansha

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