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Participant
November 27, 2024
Question

ya pagué mi suscripción pero al momento de iniciar a usar los programas me sale solicitar permiso

  • November 27, 2024
  • 3 replies
  • 298 views

ya pagué la suscripción anual de todos los programas y ya los descargué en mi equipo, pero al momento de iniciarlos me sale como si no tuviera ningun plan o si tuviera que pedir permiso 

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3 replies

Inspiring
November 27, 2024

Hi @laura_baqueroo,

As  per your account details, you have an active subscription for Adobe Creative Cloud all apps which is 1 day old. Did you follow the steps listed in the suggested articles by @kglad

Looking forward to your response.

Thanks,

Shivangi

kglad
Community Expert
Community Expert
November 27, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">
kglad
Community Expert
Community Expert
November 27, 2024

did you first install the cc desktop app and use it to install your cc apps?

 

if yes,

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location