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Participant
December 11, 2024
Question

Я скасував підписку на Photoshop, але ви продовжуєте стягувати з мене плату

  • December 11, 2024
  • 4 replies
  • 212 views

i canceled my photoshop subscription about 2 months ago but it keeps trying to charge my card

 

[Mod: Moved to the Account, Payment & Plan forum]

 

This topic has been closed for replies.

4 replies

gupta shivangi
Legend
December 12, 2024

Hi there,

We appreciate you writing in. This is a public forum, we may not be able to discuss payment related details here. I would recommend you to start a private chat with our support team here: https://adobe.ly/41qGnaM

 

They will have full access to your account details and will be able to assist you directly in resolving this matter.

Please feel free to let us know if you need further guidance.
^SG

kglad
Community Expert
Community Expert
December 12, 2024

you can also check your account, https://account.adobe.com to confirm you have no activate subscriptions.

AxelMatt
Community Expert
Community Expert
December 12, 2024

This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 


If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
MarekMularczyk
Community Expert
Community Expert
December 11, 2024

You will need to contact the customer service at Adobein your country.

  

Adobe Community ExpertAdobe Certified Professional