I am posting on here as I feel I cannot get any help via online chat support here in the UK and I fear I might lose my mind...

Basically after years of paying a monthly subscription for Photoshop, I decided to pay annually and save a little bit money. This was on the 21st of October 2025 and the payment went through and I have the invoice from Adobe in my account and my bank statement.

However, I went to use Photoshop today (I am an illustrator and designer) for the fisrt time since renewing and it says i need to pay. The annual subscription is not on my plan page, I paid 3 months ago and there is no subscription in my account. I have tried to get it sorted via chat but they simply said i had to wait which is unacceptable.

I have lots of work i need to do for commissions, starting tomorrow and i need to be able to access PS for my work to do my job.

If i try and click the change payment button that comes with an error message too so i am wondering if it could be linked somehow? I have tried all the advice found on forums, uninstalling, cache deleting, different browsers and I only have one email address verfied and associated with my account.

My support code is: ADB-43426408-V8F0: Subscription activation if anyone has a clue please let me know.