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you all debited me after canceling my card multiple times

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adobe debited me(paid for pro plan) meanwhile ive canceled my card on the adobe website multiple time, i applied for cancellation and they are asking for 69,000 cancellation fee, meawhile they debited only, i mean just 17,000 naira from mt account. I want a refund please

AkanshaAshraCorrect answer

Community Manager

Hi @adventurous_artistcf8a

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

Jeff_A_Wright

Community Manager

Thank you for posting, @adventurous_artistcf8a.

I’m sorry for the frustration with the cancellation attempts and the unexpected charge.

I checked the account and can confirm that your Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus subscriptions started on August 28. There were issues with the payment method, which may have prevented the cancellation from completing successfully.

Please visit https://helpx.adobe.com/contact.html?rghtup=autoOpen so we can review the account and help with the cancellation.

Thanks to @kglad for also sharing information about the cancellation terms.

Please let us know if you have any additional questions, @adventurous_artistcf8a.

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adventurous_artistcf8aAuthor

Participant

i did free trial, then cancelled my card.
i was debited yesterday, i really need the refund

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AkanshaAshra

Correct answer

Community Manager

Hi @adventurous_artistcf8a

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

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kglad

Community Expert

refunds are automatic, if you qualify.

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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