You guys are awful

Question

Tried illustrator then canceled the next day because it's hot garbage compared to what's out there now. But your sneaky! You cancel it but you still pay for the Adobe stock pictures of 50$ a month? Then if you didn't realize that's a SECOND product I didn't ask for then you get charged $50 for it because you know you can't sell that crap.

You guys are garbage and I can't wait for AI to eat your lunch.

kglad · Answer

the stock subscription is a check box that is unchecked by default. when subscribing to illustrator you ticked that box.

you should cancel stock if you don't want that subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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