"you will be able to manage this plan shortly"

Forum|Forum|4 months ago
September 9, 2025
2 replies
229 views

i purchased the creative cloud subscription but now that my trial period has ended and i want to proceed further with this subscription, somehow i am not able to do that.

i haven't made any payments to adobe ( because i am not able to )

and yet it's showing that they have recevied the payment
this is really frustrating, my softwares aren't working because it's showing that they couldn't find my plan valid

kglad

Community Expert

if there's a payment problem, it needs to be fixed. otherwise, try a different updated non-opera browser, esp a mobile browser.

Shivangi_Gupta

Community Manager

Hi Mayank,

We are sorry for the trouble. I confirm that there is no active subscription associated with your account. It seems like a technical error. I'll get this looked into.

Meanwhile, could you sign out of your Creative Cloud desktop application and sign back in?

Let us know if you are able to make the purchase after that. We are here to help.

^Shivangi

nishu_kush

Community Manager

Thread moved to Account, Payment, & Plan.

Thanks,
Nishu

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