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If the pointers provided by Nancy don't help then contact support. These are peer to peer forums, with no one here having access to your account information.
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-Manan

You've posted to a dead product forum for a discontinued HTML editor called Contribute.  I wish Adobe would archive this space and lock it to further posts.  It serves no purpose and only confuses people. 

I'm moving your question to Account, Payment & Plan.

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