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5 replies

Nancy OShea
Community Expert
Community Expert
August 13, 2025

BETA is test software.

Open the regular version of Illustrator, currently 29.7 in your CC Desktop App.

 

 

 

 

 

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Nancy O'Shea— Product User & Community Expert
Participant
August 14, 2025

Even if BETA it was working fine! And ist suppose to be accessible.

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kglad
Community Expert
Community Expert
August 13, 2025

IF you have an individual subscription (and not teams, enterprise, eduction):

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

IF your account shows an active subscription and the above fails to help:

 

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Participant
August 14, 2025

Ill check! Thanks!

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kglad
Community Expert
Community Expert
August 14, 2025

keep us updated.

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