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Participant
Nov 4, 2026 4:14 AM UTC
Answered

"Your organization does not allow access to third party applications" when connecting Claude — on an individual account

Hi all,

When I try to connect the Adobe connector (Adobe for creativity) from Claude, the Adobe sign-in window shows: "Your organization does not allow access to third party applications." and the connection never completes.

What I've already checked:
- My account is an individual Creative Cloud Standard plan (confirmed by Adobe support over the phone).
- account.adobe.com shows only my personal profile. No profile selection screen appears at sign-in, and there is no "switch profile" option.
- I signed out of all devices and signed back in.
- Tried multiple browsers, with the same result.
- I am not a member of any Adobe organization as far as I know.

Adobe support told me to post here. Has anyone with an individual account solved this? Is there a hidden organization/business profile linked to an email that only Adobe can see or remove?

Thanks in advance.


[Moved from アドビサポートコミュニティ 総合案内 to Account, Payment, & Plan by a moderator]

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    Nov 4, 2026 2:04 PM UTC

    Hi naoki_illust,


    Thank you for confirming the same. The best solution is to contact Adobe support for this. Unfortunately, we here at Community may not be able to help you with the profile change. Use this link to contact support: https://adobe.ly/4BY1OzU.


    Hope his helps!


    ^KS

    5 replies

    kglad
    Community Expert
    Community Expert
    Nov 4, 2026 1:13 PM UTC

    do you have an education subscription?

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    Participant
    Nov 4, 2026 1:19 PM UTC

    I originally signed up with an education subscription, but I have since changed my email address and now only have a personal profile. Adobe Customer Support also confirmed this over the phone. 🥲

    Translate
    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    Nov 4, 2026 2:04 PM UTC

    Hi naoki_illust,


    Thank you for confirming the same. The best solution is to contact Adobe support for this. Unfortunately, we here at Community may not be able to help you with the profile change. Use this link to contact support: https://adobe.ly/4BY1OzU.


    Hope his helps!


    ^KS

    Translate