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irina_1141
Participant
September 14, 2025
Answered

Žádost o zrušení ročního předplatného a vrácení platby

Vážený/á týme Adobe,

obracím se na Vás s žádostí o zrušení mého ročního předplatného (Creative Cloud Pro a Adobe Stock) a vrácení uhrazené částky.

Důvody jsou následující:

  • Předplatné jsem omylem neukončila, zapomněla jsem, že se automaticky obnoví.

  • Ani jednou jsem službu nepoužila, nevzniklo mi prakticky žádné využití.

  • Byla jsme přesvědčena, že pokud nevyužiji službu, mohu nárokovat vrácení peněz.

Prosím o prověření mé žádosti. Pokud je možné vrácení v souladu s Vašimi podmínkami, velmi oceníme, když bude částka vrácena. 

Níže zasílám informace pro identifikaci:

  • Jméno:Inga Petryčka

  • E-mailová adresa používaná u Adobe: info@pop-pause.cz

Děkuji předem za Vaši vstřícnost a rychlé vyřízení mé žádosti.

S pozdravem,
Inga Petryčka

ShivangiGupta
ShivangiGuptaCorrect answer
Community Manager
October 8, 2026

Hi @Eccentric_Explorera35a ,

I understand you'd like to cancel your subscription, and I'm happy to point you in the right direction.

After reviewing your account, I can see that you currently have an active Adobe Acrobat Standard monthly subscription. You can cancel the subscription yourself by following the steps outlined in this help article:

https://adobe.ly/3Uagpae

Since the subscription has been active for more than one month, once you complete the cancellation, your subscription benefits will remain available until the end of your current billing period. After that, the subscription will not renew and no future recurring charges will be applied.

As a final step, please make sure you receive a cancellation confirmation email after completing the cancellation process. This email serves as confirmation that the subscription has been successfully canceled.

If you run into any issues during the process or have additional questions, please let us know. We're here to help.


^Shivangi

^Shivangi
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3 replies

Eccentric_Explorera35a
Participant
October 8, 2026

Dobrý den, 

prosím o zrušení predplatneho 

Předem děkuji

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ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
October 8, 2026

Hi @Eccentric_Explorera35a ,

I understand you'd like to cancel your subscription, and I'm happy to point you in the right direction.

After reviewing your account, I can see that you currently have an active Adobe Acrobat Standard monthly subscription. You can cancel the subscription yourself by following the steps outlined in this help article:

https://adobe.ly/3Uagpae

Since the subscription has been active for more than one month, once you complete the cancellation, your subscription benefits will remain available until the end of your current billing period. After that, the subscription will not renew and no future recurring charges will be applied.

As a final step, please make sure you receive a cancellation confirmation email after completing the cancellation process. This email serves as confirmation that the subscription has been successfully canceled.

If you run into any issues during the process or have additional questions, please let us know. We're here to help.


^Shivangi

Translate
^Shivangi
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 15, 2025

no one can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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