Skip to main content
Participant
September 19, 2020
Answered

Zahlung funktioniert nicht mehr

  • September 19, 2020
  • 1 reply
  • 420 views

Liebes Adobe Team,

 

ich habe nichts an meiner Zahlungsart geändert, funktionierte in den letzten Monaten auch einwandfrei und plötzlich bekomme ich immer wieder eine Fehlermeldung: 

Es ist ein Problem mit Ihren Rechnungsangaben aufgetreten.
MasterCard mit den Endziffern *****xxxx 
 
die Karte hat sich nicht geändert, sie ist auch gedeckt (ist eine epay card)
habe es auch versucht mehrmals neu einzugeben. Half nicht...
Bitte um Hilfe!
 
Danke,
Barbara
This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer John T Smith

This is not "Adobe Team" This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 19, 2020

This is not "Adobe Team" This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730