Zwei aktive Pläne für Creative Cloud Foto-Abo

Question

Hallo zusammen,ich habe aktuell zwei Creative Cloud Foto-Abos im Account hinterlegt.Einmal die alte Variante mit 20GB Cloud Speicher, die eigenltich auslaufen soll und einmal ein neues Jahres-Abo, im Zuge des BF erworben, mit 1TB Speicher und z.B. mehr Credits für KI Nutzung. Es klappt aber leider nicht, dass neue Abo als primäres Abo auszuwählen und so bin ich z.B. bei KI Nutzung deutlich begrenzt. Was kann ich tun? Viele GrüßeStefan

kglad · Answer

cancel the old one. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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