Zweites Prepaid Abo angelegt

Forum|Forum|6 months ago
July 8, 2025
1 reply
122 views

Hallo, habe ausversehen den Gutscheincode zum Konto hinzugefügt und nicht zu dem bestehenden Abo um es um ein Jahr zu verlängern. Es laufen jetzt zwei Abos mit einem Jahr. Kann man das noch zusammenlegen um auf zwei Jahre zu kommen?

Danke

kglad

Community Expert

only if they're exactly the same.

Jeffrey_A_Wright

Community Manager

Daniela, I am showing only one active subscription under the account you used to post to this public discussion forum. The second plan on the account is in the process of being cancelled and was about to expire.

Did you purchase a second code that you then used on a second account? The membership can't be transferred, but you can use the steps listed in https://adobe.ly/3TpSujf to cancel the unneeded subscription. You can then contact the reseller to request a refund on the redemption code that was used on the incorrect account. For more information on using redemption codes, see https://adobe.ly/4lqu0CU. ^JW

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