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Participant
September 2, 2021
Question

Требует оплатить еще раз. (Photoshop)

  • September 2, 2021
  • 1 reply
  • 182 views

Здравствуйте! Оплатила пакет и указала почту на mail.ru Ничего не понимаю почему пишет что оплатите еще раз.

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1 reply

kglad
Community Expert
Community Expert
September 5, 2021

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that does NOT look ok, contact adobe support*

 

if that DOES look ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

 

 

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human