개인 구독 해지 요청

​@박민아 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html   

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Hello,

Thank you for your response.

When I try to update my payment information, the system immediately requests payment for the June subscription fee. However, I have already been using the Adobe educational license provided by Sungkyunkwan University for several months, so I do not believe I should be charged for a separate personal subscription during this period.

Could you please review my account and let me know if this issue can be resolved without requiring payment of the outstanding charge? I would also appreciate it if you could check whether any charges made after I started using the university license are eligible for a refund.

Thank you for your time and assistance.