Skip to main content
Participant
November 17, 2025
Question

구독 취소 및 환불

  • November 17, 2025
  • 1 reply
  • 19 views

자동 결제 취소 및 환불 요청합니다. 
자동 갱신 시점을 잊음

1 reply

kglad
Community Expert
Community Expert
November 17, 2025

you have to cancel (and posting here doesn't count as cancelling).

 

if you're trying to prevent auto-renwal, cancel your subscription after the 12th payment is received by adobe. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html