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Participant
June 26, 2025
Question

사용한적이 없는데 계속 결제되고있었습니다.

  • June 26, 2025
  • 1 reply
  • 66 views

작년에 체험판을 사용해볼까 깔았다가 체험판도 사용하지 않고 삭제한적이 있은데요그때부터 지금까지 계속 결제가 되고있었습니다. 

단 한번도 사용한적이 없고 재결제를 동의한적도 없고 결제되고 있는것 조차 몰랐습니다.지금까지 부당결제된 건에 대해 다 환불 부탁드립니다. 

1 reply

Community Manager
June 26, 2025

Hi @heewon_5174,

 

Thank you for reaching out.

As checked, you previously had an Adobe Stock plan associated with the Adobe ID used to post this query. This plan has now been cancelled. Please note that it was an annual plan with monthly payments.

If a plan is cancelled within 14 days of purchase:

  • There is no cancellation fee.

  • You receive a full refund.

  • Your account will revert to a free membership.

If cancellation occurs after 14 days:

  • An early termination fee of 50% of the remaining contract balance applies.
    For example, if you cancel in the ninth month of your plan, you would be charged 50% of the remaining three months.

Why is there a cancellation fee?
Annual plans are offered at a discounted rate. The early termination fee helps offset the discount provided for the full year.

For more information, please refer to this document:
https://adobe.ly/3T8rZ1D

We hope this clarifies your concern. Please let us know if you need any further assistance.

Regards,
^AN