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Bewitched_Swirl172f
Participant
Aug 31, 2026 11:53 AM UTC
Question

안녕하세요 결제를 했는데 플랜 확인이 되지 않습니다

학생이라 creative cloud 결제를 했습니다. 결제도 하였고 카드 내역도 있는데 막상 앱을 열었더니 구독한 플랜이 없다고 합니다. 어떻게 해야하나요?

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 31, 2026 1:05 PM UTC

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to confirm you’re checking the correct account.  then use https://account.adobe.com to confirm there are no payment problems and your subscription.

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      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      Aug 31, 2026 12:35 PM UTC

      Make sure you are logged into the correct account. Also, try log out and log back in the creative cloud desktop app

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      -Manan
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