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Bewitched_Swirl172f
Participant
August 31, 2026
Question

안녕하세요 결제를 했는데 플랜 확인이 되지 않습니다

  • August 31, 2026
  • 2 replies
  • 5 views

학생이라 creative cloud 결제를 했습니다. 결제도 하였고 카드 내역도 있는데 막상 앱을 열었더니 구독한 플랜이 없다고 합니다. 어떻게 해야하나요?

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 31, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to confirm you’re checking the correct account.  then use https://account.adobe.com to confirm there are no payment problems and your subscription.

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 31, 2026

    Make sure you are logged into the correct account. Also, try log out and log back in the creative cloud desktop app

    -Manan
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