이번에 학생 할인으로 프리미어를 구매했습니다.

Question

매달 결제와 한번에 결제가 있길래 한번에 결제하기를 했는데 혹시 1년지나면 구독이 취소되는건가요 ?

Rashmi27002770wxve · Accepted Answer

Hi there,

We appreciate you writing to us. Happy to help!

We have checked your account and we see that you have an active Creative Cloud All apps subscription under the email address associated with the community.

Your subscription will automatically renew on your annual renewal date until you cancel. We will automatically charge you the then-current rate for your plan every year upon renewal until you cancel.

For future reference, I am sharing a couple of help articles which will help you to understand how to

cancel a subscription
the cancellation terms of your subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

no, it does not. it will automatically renew and there's no way to change that.

if you want to cancel at the end of the year, set a reminder and cancel a few days prior to the anniversary date of your subscription which you can check at your account, https://account.adobe.com

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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