이중결제 환불 , 구독취소

Question

같은 일러스트 플랜 2개를 구독하고 있는 것을 발견하여하나는 플랜 변경 후, 플랜 취소를 했습니다나머지 하나의 플랜을 취소하려니 결제방법을 등록해야한다고 합니다왜 자꾸 돈이 빠져나가나요결제 내역 첨부합니다환불부탁드려요 날짜를 확인해주세요  제발 왜 자꾸 돈이 빠져나가는건가요

Shivangi_Gupta · Answer

Hi there,We appreciate you reaching out. I reviewed your account info and found that you have two active plans listed:1. Adobe Indesign2. Adobe Illustrator It looks like the payment has not been processed completely. Did you speak with your bank? Has the same amount of money been deducted multiple times from your account?Let us know.^Shivangi

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