플랜 취소 수수료 환불 요청합니다. Requesting for refund about plan cancel fees.

Forum|Forum|7 months ago
July 3, 2025
1 reply
159 views

제가 시간이 없어서 바로 플랜 취소를 진행하였습니다. 취소 수수료는 1년간 사용하면서 처음 들어보는데 이부분 해결 부탁드립니다.

바빠서 빠른 시일 내에 부탁드릴게요.

I didn't have time, so I canceled the plan right away. I've never heard of the cancellation fee for a year, so please solve this part.

I'm busy, so I hope you solve this problem.

Cancel subscription

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

A

Anshul_Nautiyal

Community Manager

Hi @x_0787,

Thank you for reaching out.

Upon reviewing your account, I can confirm that you previously had an active Creative Cloud All Apps license associated with the Adobe ID used to post this query. Please note that you have proceeded with the cancellation of this plan. This was an annual subscription billed monthly.

Kindly take note of the following:

If the plan is canceled within 14 days of the original purchase date, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

If the plan is canceled after 14 days, an early termination fee amounting to 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the fees for the remaining three months.

The cancellation fee is applied because annual plans billed monthly are offered at a discounted rate. The fee helps account for that discount if the full commitment is not completed. You can find more information here:
https://adobe.ly/3GsVfx9

We hope this clarifies your concern. Please feel free to reach out if you need further assistance.

Regards,
^AN

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