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Participant
June 29, 2026
Question

플랜변경 및 중복결제

  • June 29, 2026
  • 2 replies
  • 7 views

안녕하세요.

  1. 플랜을 학생용 플랜으로 바꾸려고 기존의 플랜을 취소하려고 하니 수수료가 발생한다고 뜹니다. 수수료 없이 변경이 불가능할까요? 
  2. 2025년 구독료가 중복결제된 것을 발견하였습니다. 결제 건 중 하나는 환불 받을 수 있을까요?

     

    2 replies

    kglad
    Community Expert
    Community Expert
    June 29, 2026

    if you’re being charged for two subscriptions, you can find the accounts being billed by using https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and then logging into the non-student plan https://account.adobe.com and cancelling it.

    ShivangiGupta
    Community Manager
    Community Manager
    June 29, 2026

    Hi @Sehyun,

    I looked into your account info and found that you have an active education account for CC Pro.

    Is this what you were looking for?

    ^Shivangi

    ^Shivangi