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December 15, 2025
Question

환불 문의 드립니다

  • December 15, 2025
  • 2 replies
  • 79 views

크리에이티브 클라우드 결제 했는데 총 26400원이 두번 결제가 되어서 구독 취소를 했습니다

지금 프로그램이 필요한 상황이라 다시 신청을 했더니 또 결제가 되어서 총 3번 결제가 된 상황입니다.

구도취소한 건과 잘못 결제된 건 환불 부탁드립니다.

2 replies

gupta shivangi
Legend
December 15, 2025

Welcome to Adobe community, @beautiful_Genie2763.

I confirm a refund has been initiated today. Please wait for 12-14 days for the refund to get processed.

Also, there is another active subscription for CC all apps listed under your email address which should be functional at your end.

Let me know if you have any questions.
^Shivangi

kglad
Community Expert
Community Expert
December 15, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?