환불 요청

Question

오늘(4/15) 결제된 구독취소/환불 부탁드립니다 : )

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @erinsoopark.

I am sorry you did not find more value in our services, and for any problems you have encountered while managing your commitments to Adobe.

Your new subscription is managed through the Mac App Store. Please see https://helpx.adobe.com/lightroom-cc/kb/mac-app-store-faq.html for information on how you can self-cancel your subscription.

For more information on the Mac App Store's refund and cancellation process, see https://support.apple.com/en-us/118223.

Please update this discussion thread, @erinsoopark, if you have any additional questions.

kglad · Answer

no one here can cancel for you you. you must cancel yourself.

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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