We can't help you here. We're a user-to-user forum. Adobe provides the virtual space, but this is not a company customer service site.
I'd suggest you start with this link. It offers a worldwide support number, but you'd probably be better served to follow the links to find the customer service group for your country/region.
We appreciate you reaching out. As per your account details, you have cancelled your month plan which will continue till the end of the current billing period November 11, 2025 (PT) as mentioned in the email you received. Refund can only be initiated if the subscription is cancelled within first 14 days. You can find more information about the subscription terms here: https://adobe.ly/3J5YT1k