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meganc3011977
Inspiring
November 26, 2023
Answered

2024 updates crash on launch

  • November 26, 2023
  • 3 replies
  • 4756 views

My Adobe programs (Bridge, Photoshop, InDesign, Illustrator, and Premiere pro) were all working fine until a recent auto-update. As of today, none of them run—they all crash as soon as a window opens.

 

I was previously running macOS Ventura 13, and I've now updated to Sonoma 14 with no luck. I even reinstalled the previous versions of the progams, and they still crash. I used Bridge, Photoshop, and InDesign yesterday morning and they worked fine. There's no specific error window, just the standard "sorry, an error occured" message.

 

 

    Correct answer meganc3011977

    I ended up on a call with an Adobe rep, and apparently the issue was GPU compositing being checked in the advanced performance settings for Photoshop. Not sure why it was spontaneously a new issue, but that's what fixed it!

    3 replies

    M
    meganc3011977AuthorCorrect answer
    Inspiring
    November 27, 2023

    I ended up on a call with an Adobe rep, and apparently the issue was GPU compositing being checked in the advanced performance settings for Photoshop. Not sure why it was spontaneously a new issue, but that's what fixed it!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 27, 2023

      all your adobe apps were crashing because of a photoshop preference???

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 23, 2024

        yes, https://helpx.adobe.com/photoshop/using/preferences.html

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        November 26, 2023

         

        quote

        As of today, none of them run—they all crash as soon as a window opens.

        ...

        I was previously running macOS Ventura 13, and I've now updated to Sonoma 14 with no luck.

        By @meganc3011977

         

         

        Hi Megan,

         

        Are you filling out the crash reports and including your Adobe ID email address? I know that in Photoshop, the engineers read everyone. In addition, you can report in the Bugs section of the Photoshop forum that you have filled out the crash report and the engineers will reply to you there. 
        https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs

         

        InDesign and Bridge both use UserVoice instead of the Adobe forums for Bugs and Ideas.

        https://adobebridge.uservoice.com/

        https://indesign.uservoice.com/

        You can post there, but if you solve it for Photoshop, then you will solve it for all three.

         

        Did you update to Sonoma 14 or Sonoma 14.1.1? The 14.1 version created issues with Adobe apps that Apple fixed with the release of 14.1.1.

         

        What (exact) versions of each applications are you using? What were the numbers of the previous versions that you also installed?

         

        Jane

        M
        meganc3011977Author
        Inspiring
        November 26, 2023

        I didn't add in my email to the crash report, but I sent several of them. The same crashing issue happened with an old version of Ventura, a newer version of Ventura, and the most recent update for Sonoma. So it's not an OS issue—this only stared happening with the most recent auto-updates from Adobe.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        November 26, 2023

        The Photoshop team can't associate the crash report with you unless you include your Adobe ID email address. 

         

        I'm not saying your issue is an OS issue; I only said that 14.1.1 fixed a log of bugs in Adobe applications that Apple introduced with earlier versions.

         

        Jane

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 26, 2023

        do a clean cc install carefully following each applicable step:

        uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        restart your computer (don't skip this)

        reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

        M
        meganc3011977Author
        Inspiring
        November 26, 2023

        I'm trying this now (apps are currently being reinstalled), so hopefully it works!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 26, 2023

        keep us updated 

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