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Participant
August 11, 2024
Question

Account cannot be viewed Adobe Photoshop and Illustrator are not working

The plan in my adobe account is not visible. adobe photoshop and illustrator are not working, I can't use them right now. And I'm losing money. Please help me. I can't use adobe firefly, I can't access the pages. I get a message that says no internet connection even though I have one.

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1 reply

kglad
Community Expert
Community Expert
August 11, 2024

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

 

uninstall all betas

test if problem's resolved

 

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

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