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Participant
October 8, 2024
Answered

add an option / feature to be logged in with 2 different emails to 1 account with 1 subscription

  • October 8, 2024
  • 3 replies
  • 8757 views

to the dear developer teams: hello my wish and request is: please add an option / feature to be logged in with 2 different emails and 2 different computers to 1 account with 1 subscription plan hope it will be added soon thank you

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Correct answer Anshul_Nautiyal

Hi there,

We cannot locate an active plan associated with the Adobe ID you used to post your recent query.

 

Currently, Adobe does not allow users to log into one account with two different email addresses, even if it's on two different computers. Each Adobe account is tied to a single email address, and that email is associated with the subscription plan. Adobe allows users to use one account on multiple devices, but the logins must have the same email and account credentials.

 

Thank you. 

Regards,
^AN

3 replies

kglad
Community Expert
Community Expert
October 8, 2024

@hana234apps 

 

do you have a teams or enterprise subscription?

Participant
October 8, 2024

Hi @Kalvyn Rasquinha thank you for your response, the reason i need to log in to a different email address is because who own the account, who pays for the account, have he's own files he edit, and i have my own files i edit, and we want the files to be private, that's why i need to log in to a different email but the same subscription plan, he pays for both of us

Participant
October 8, 2024

to the dear developer teams: hello my wish and request is: please add an option / feature to be logged in with 2 different emails and 2 different computers to 1 account with 1 subscription plan hope it will be added soon thank you

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
October 8, 2024

Hi there,

We cannot locate an active plan associated with the Adobe ID you used to post your recent query.

 

Currently, Adobe does not allow users to log into one account with two different email addresses, even if it's on two different computers. Each Adobe account is tied to a single email address, and that email is associated with the subscription plan. Adobe allows users to use one account on multiple devices, but the logins must have the same email and account credentials.

 

Thank you. 

Regards,
^AN

Kalvyn Rasquinha
Community Manager
Community Manager
October 8, 2024

Hi @hana234apps , can you help me understand why you would be using two different email addresses to sign in to the same account? You can sign in to two different machines with the same Adobe ID today