Admin password required

Question

I can't install any apps because it asks me for this "admin password", but it doesn't redirect me to any prompt to enter my password, I press continue and it says "Retry". I tried running CC as administrator and it still does not work. My user account is administrator. I tried uninstalling and reinstalling, I used the adobe cleaner tool. Nothing works. (im on Windows btw)

dkt0 · Accepted Answer

Thanks for responding. Can you help us improve the Cleaner Tool by sharing what additional files needed to be deleted?

I think it missed an Adobe folder in C:\ProgramData and then some Adobe folders in AppData.

Probably the one from ProgramData was the issue tho.

Kalvyn Rasquinha · Answer

Hi @dkt0 , I assume you're not seeing a Windows prompt to enter your local user password when you see the prompt?

I found this old post from a MS forum - do any of the steps mentioned here help? https://learn.microsoft.com/en-us/answers/questions/4219563/uac-prompt-wont-show-up-anymore

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