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Quise
Participating Frequently
September 12, 2022
Question

Adobe broke Windows Credential Manager

  • September 12, 2022
  • 2 replies
  • 7097 views

Hello, I have problem with saving Adobe login data on my PC. Im able to login to my Adobe Creative Cloud and launch Adobe apps, but Windows Credential Manager keep my password until first PC restart or PC close, after reset my Adobe App Info Credentials in Windows Credential Manager are gone, and i need to relogin to Adobe CC. This problem is only occuring with Adobe data, no other 3rd party program is making problems like this.


Adobe Creative Cloud Version 5.8.0.592
Core Sync 5.17.0.36
CCX Process 4.11.1.1
CC Library 3.20.7.4

OS: Windows 10 Pro 21H2, 19044.1889

I tried multiple ways to fix it:
- I tried restarting Windows Credential Manager service while killing all Adobe tasks in Task Manager,
- I tried deleting "Vault" folder,
- I tried reinstalling Adobe CC and relaunching Credential Manager service
- I tried turning off firewall and windows defender,
- I tried maunaully deleting every Credential data from Manager,
- I tried deleting certificate data from certmgr.msc, 
- I've make sure to check if my Windows Management Instrumentation (WMI) service is on, 
- I tried even creating second local account on my Windows, but this fixes the Credential Manager issue only on this second account and my main account im still unable to save my Adobe App Info everytime i reset PC.
- I tried even doing backup od Credentials from second local account and loading them into my main account and still nothing.

Nothing from the above is working so far.
Do you anyone know any solution to this problem that accualy works? So far every official helpdesk articles were usless. 


    This topic has been closed for replies.

    2 replies

    E
    enesaydinat
    Participant
    September 1, 2023

    I have same issue in 2023!! Could you find any soluitons? I've spoken to customer service hundreds of times, but none of them seem to understand anything and couldn't resolve the issue. If you've found a solution, please let me know as well.

      Kalvyn Rasquinha
      Community Manager
      Kalvyn RasquinhaCommunity Manager
      Community Manager
      November 20, 2023

      Hi @enesaydinat , can you capture and upload a log file and share the filename? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 13, 2022

      i'm not sure this will work.  it's the solution for a related problem, but not exactly that one.

       

      in fact, i'm wondering if something on your computer (av, antimalware, cleaner, defragger etc) is removing/corrupting your credentials on restart.

       

      but it's easy to do and won't hurt anything to try it, so give it a go:

       

      open the cc desktop app

      click file>exit cc

      Open Services manager (press the Start key and type Services).

      In the list of Services, right-click on Credential Manager.

      Select Restart.

      Restart/Relaunch the Creative Cloud desktop app and sign in.

      restart your computer to test

      Q
      QuiseAuthor
      Participating Frequently
      September 13, 2022

      Tried this already and this did not help at all.

      Anyway i tried different approach to the problem. After many many days of trying i noticed that everytime i login to CC app it takes quite long amount of time to process my input data, along with sending me two step code. After successful login to CC app with two step verification being active, reseting PC takes again longer time than usual, probably because of credencial issue.

      BUT! today i made a progress. Again after login i noticed two-step verification being quite laggy with sending me code, in the end app sent me like 3 codes from 3 different sources via SMS, none of them worked. After few tries, most of them were failed. I decided to turn off two step verification and try again.

      Now without two step verification im able to login properly, my PC is not stalling/freezing while reseting, and my login credentials are correctly saved in credential manager after reseting/closing PC. This fixed my main problem with Windows Credential Manager. 

      Adobe should check what is wrong with two-step verification.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 13, 2022

      2step verification works without problem for me, so it's something related to your setup, not s general adobe problem.

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