Adobe cc installer not running.

Forum|Forum|1 year ago
September 8, 2024
2 replies
849 views

I download the installer and go to my downloads folder to run it, but it doesn't show anything, no processes when checking task manager, no nothing. Just doesn't run, one thing I can note is when I click on it I get the loading icon next to my mouse, but after that nothing shows.
I tried turning off windows security, I tried adding the file as an exclusion didn't work.
Maybe its worth noting that this is a fairly fresh install of windows and a pc Idk.
My specs:
Desktop
Windows 11
GPU: rtx 3060
CPU: Ryzen 5 5500

RAM: 16Gb ddr4

App installs and updates

This topic has been closed for replies.

R

Ruchika28549622z4gt

Adobe Employee

Hi @shadow_8443 ,

Could you please share a screen recording of the experience and Creative cloud logs to investigate this further. Link to collect the Creative Cloud logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards,

Ruchika Wadhawan

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

S

shadow_8443Author

Participant

I already had the installer from the same website(s) you provided, and redownloaded it from the links you provided again just in case, still does not install I don't see any errors whatsoever.
I don't even see the UI of the installer or anything, even when I check the processes in the task manager I can't find it.
I also listed what system I use and what my specs are and checked they are compatiable.

kglad

Community Expert

did you manually download the installer appropriate to your os?

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