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Participant
July 3, 2024
Answered

Adobe CC Windows ARM Support?

  • July 3, 2024
  • 1 reply
  • 1500 views

There are only 3 or 4 Adobe CC apps available for my new Surface Pro 11 (Thanks to Best Buy for the free product), I feel like my Adobe annual subscription is no longer giving me the apps that I prepaid for.  Are more apps coming, of do I need to seek a partial refund?

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Correct answer RobertW42

https://helpx.adobe.com/uk/download-install/kb/arm-processors.html


Interesting, but that article is opinion/speculation, is there more official answers available?   I understand companies don't like to announce software before it is finished as delays/issues can prevent release.

 

I am willing to seek out other solutions.

 

Edit this may be from a prior edited response, accidentally marked answer correct, I meant to correct or edit my answer

1 reply

kglad
Community Expert
Community Expert
July 3, 2024

check the specs of the apps you want to use, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

and regarding cancellation:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

RobertW42Author
Participant
July 3, 2024

Does not answer the main question, is more app support coming or not.

kglad
Community Expert
Community Expert
July 3, 2024