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NeilBraz
Participant
August 13, 2012
Answered

Adobe Crash Daemon preventing Creative Cloud Updater

  • August 13, 2012
  • 29 replies
  • 246890 views

Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

  • AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil

    This topic has been closed for replies.
    Correct answer David__B

    Hi Sergei and Neil,

    Did you check the Activity Monitor?

    Should be in Applications > Utilities folder

    - Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

    - Try to Quit the process if you find it and then running the Updater again

    You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

    -Dave

    29 replies

    Show previous replies
    L
    LokahLuv
    Participant
    June 22, 2015

    I was having this exact issue and this solved it!  Thank you!

    D
    damianvines
    Participating Frequently
    June 17, 2015

    Excellent! Thank you David

    N
    NixPremiere
    Participant
    June 16, 2015

    I had a similar issue. I couldn't update After Effects CC because of some open app called "Adobe Crash Daemon". I searched for the open app but I couldn't find it. I searched for "Activity Monitor", found "Adobe Crash Daemon", selected it, hit the stop icon in the top left corner, and selected "Force Quit" = problem solved.

      G
      GOB-Tech
      Participant
      June 5, 2015

      Thanks Dave that process worked for me and I didn't have to reboot

      C
      chipwebs
      Participating Frequently
      April 29, 2015

      Thanks Dave, much appreciated!

      ✚ CHIP
      M
      Mzega
      Participant
      March 18, 2015

      Finally. Should have searched the forums sooner. This solved my issue in about 3 seconds.

      Best,

      Tao

      K
      KateLeJam
      Participant
      February 10, 2015

      Right on thanks David   feb 2015... kate

      R
      randollini-fVEuG1
      Participant
      January 21, 2015

      That's Pretty Slick David_B. Had no idea the Activity monitor could both point out the offending app and allow me to shut it down.

      Thanks!

      Rand

      NYCTY7727943
      NYCTY7727943
      Known Participant
      January 17, 2015

      I was trying to delete some CC and CS6 apps via Creative Cloud when I ran to the error.  "AdobeCrashDaemon" wasn't showing up in activity monitor until I ran uninstall in Creative Cloud again.  It finally popped up, force quit, and was able to uninstall.  Thanks to everyone!  

      B
      bobjwerner
      Participant
      October 29, 2014

      When I closed the background Adobe Creative Cloud program, my update continued to work as it should. I accessed this through the cloud in the upper right menu bar of my screen. Click the sprocket, then close program.

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