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R
roland1968
Participant
February 26, 2023
Answered

Adobe Creative Cloud Diagnostics?

  • February 26, 2023
  • 3 replies
  • 12814 views

Hello,

after the last update of Adobe Photoshop on my mac I see in the launchpad a new program Adobe Creative Cloud Diagnostics. The program seems not to work. When I lauch the program I get an error message about an unexpected error.

Does anybody know some details about this program and why it has been installed?

Can I delete it without any risk?

 

Many thanks,

Roland

    This topic has been closed for replies.
    Correct answer Ruchika Wadhawan

    Thanks for the rapid answer Tarun.

    The computer with the 1.xx version is a Mac and the 5.10 probably refers to a Windows PC version.

    I guess this is two fold:

    - What is the latest and patched version for the Mac installation of the Creative Cloud diagnostic tool ?

    - Update the Mac with this latest version and notify the vulnerability tool team of the right resolution details for a Mac with the Creative Cloud diagnostic tool

    I have direct access to the vulnerability tool dev team, so I can update them with any input you may have.

    Best regards

    Olivier


    Hi @ociminfo 

     

    Looking at the list of CVEs, they all seem old ones that have been addressed by Creative Cloud updates. It looks like the Vulnerability scanning tool is wrongly assuming that all executables will have same version as latest Creative Cloud Desktop App which is 5.10. This is not the case and none of the listed CVEs are applicable here. 

     

    Regards,

    Ruchika

    3 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 28, 2023

    Hi @roland1968,

     

    We're sorry for the delay. In addition to the suggestions provided by our Community Experts ( @kglad , @jane-e  & @Manan Joshi ), I would like to inform you that the Adobe Creative Cloud Diagnostics (Beta) tool can help you check your GPU driver’s compatibility and provide other troubleshooting recommendations. You can keep the app in your device, it's not a virus.

     

    Let us know if that helps.

     

    Regards,

    Tarun

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      February 28, 2023

      Thank you @Tarun Saini .

       

      It looked safe to me, but I wonder why the only help page I could find was specifically for Premiere Pro? Is it possible to create a more inclusive help page?

       

      Jane

       

      Kalvyn Rasquinha
      Community Manager
      Kalvyn RasquinhaCommunity Manager
      Community Manager
      March 1, 2023

      Working on it 🙂

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 26, 2023

        do you have a mac?

         

        check Adobe Creative Cloud Diagnostics against online antivirus, https://www.virustotal.com/gui/home/upload

         

        copy a screenshot of Adobe Creative Cloud Diagnostics and paste it here.

        R
        roland1968Author
        Participant
        February 26, 2023

        Location of the programm is /Applications/Utilities/Adobe Creative Cloud/Diagnostics.

        Virus total shows not finding.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 26, 2023

        then just uninstall if not needed.

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        February 26, 2023

        I am also not able to find anything written about this application. Probably it's a supporting app meant to be used by some other one and not to be used directly. I would recommend to keep it installed and not mess around as that may create problems difficult to diagnose and has a potential of landing you in a situation that might lose you lot's of time for no use.

        -Manan

        -Manan
          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          February 26, 2023

          I am also not able to find anything written about this application.

          By @Manan Joshi

           

          I was able to find one Adobe Help page for Adobe Creative Cloud Diagnostics with a Google search. This help page is specifically for Premiere. 

          https://helpx.adobe.com/premiere-pro/kb/startup-screen-hangs-premiere-after.html

           

          I don't know anything else about it, but it sounds useful, at least in theory.

           

           

          Jane

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