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Participant
December 12, 2022
Question

Adobe Creative Cloud installer and UAC

  • December 12, 2022
  • 2 replies
  • 2306 views

Hi,

Hope all is well with you.

At work, we started seeing the following message after installing Adobe Creative Cloud and trying to update it:
"The installer has detected that the User Account Control(UAC) is turned off.

Please turn it on to be able to proceed with installation."

See picture below as well.

 

We've turned on UAC and the message still comes up.

UAC is turned off by Group Policy and all necessary securities are in place.
We just recently started seeing this issue, so Adobe CC was working fine before.
Any possible workarounds or suggestions for a fix are greatly appreciated.
Thanks in advance.

Hector

This topic has been closed for replies.

2 replies

Kalvyn Rasquinha
Community Manager
Community Manager
December 14, 2022

Hi @Hector26189715wei5 , did you reboot your machine after you turned on UAC? If not, could you try that?

 

If you did reboot and still see issues, could you collect a log file and share that with us? See https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html for instructions.

kglad
Community Expert
Community Expert
December 12, 2022