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WAI KIT24337116zka3
Participant
January 2, 2024
Question

Adobe creative keep failing to launch/install

  • January 2, 2024
  • 2 replies
  • 684 views

I got my new PC with win 11 but i couldn't install all adobe apps except acrobats.

Specifically saying, the creative cloud app suddenly "disappeared" when i downloaded and trying to install it. And the adobe installer folder that i downloaded, removed completely from the pc, like it never existed.

Maybe it crashed, maybe it was automatically closed, i don't know. But there's no notification about the crash pop up afterwards. 

 

So far I've tried:

  • Download using different browsers with different cookie setting.
  • Closed the firewall settings
  • I still didn't install the antivirus app so it isn't their problem(i think) 
  • Internet connection no problem by the way

But none of them works unfortunately. Is there anything that i missed i wonder?

 

 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 2, 2024

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    W
    WAI KIT24337116zka3Author
    Participant
    January 2, 2024

    Thank you, i cleared all the adobe files using adobe cleaner tool and managed(thank god finally) to solve the issue. Once again thank you. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 2, 2024

    you're welcome, and thank you for the follow-up!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 2, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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