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Participant
July 31, 2024
Question

Adobe pide actualizar sistema y dice ser no compatible en Windows 11

  • July 31, 2024
  • 1 reply
  • 545 views

Hola comunidad, espero estén muy bien y me puedan ayudar, estoy instalando Adobe en mi laptop que no es viejito, es gamer HP, tengo 24gb de ram, de video tengo tarjeta 4gb, disco duro sólido y windows 11 con la última actualización, pero al intentar instalar los programas me dice que debo actualizar sistema y np es compatible, quisiera saber si por favor saben de alguna solución a este inconveniente. muchas gracias

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1 reply

kglad
Community Expert
Community Expert
July 31, 2024

perform each applicable step.  eg, the first one is not applicable if no apps other than the cc desktop app are installed:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>