Adobe Subscription Payment

Forum|Forum|1 year ago
April 18, 2024
1 reply
812 views

We weren't able to process your payment. Update before Apr 03, 2024 to retain access to your subscription.

Dear Product Team,
It's been a week trying to remove the pop up message from CC Apps
I have paid for yearly subscription, all of my applications is fine to access, but whenever i open the CC Apps
payment message keeps on popping up
please help me to fix this issues
thanks a lot

Others

This topic has been closed for replies.

Kalvyn Rasquinha

Community Manager

Hi @Yaopei , is this a individual subscription that's just yours or is it part of a Creative Cloud for Teams account?

If it's a standalone subscription, would you DM me the email address associated with your account? I can look at why you're getting this experience. Please drop a note or upvote this reponse when you do - for some reason, I don't get email notifications when people DM me.