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Correct answer kglad

@kglad See, it appeared again.

螢幕擷取畫面 2026-01-17 155338.jpg


reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


12 replies

kglad
Community Expert
Community Expert
December 29, 2025

what triggers that message and what makes you think it's from adobe? 

 

p.s.  it actually looks like a scammer's message. 

Inspiring
December 30, 2025

i don't know It's alright now.

kglad
Community Expert
Community Expert
December 30, 2025

you should scan your computer.  and again, there's nothing in your screenshot that look like anything from adobe.