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Participant
December 10, 2024
Question

An issue with creative cloud and Ligtroom

  • December 10, 2024
  • 1 reply
  • 99 views

Hi,

I have ligtroom installed on my PC and it works, but when I enter the creative cloud it looks like there is no lightroom installed. So I have no AI tools etc. On the version that is installed I have an allert that it needs to be updated, but when I click an update button in lightroom it puts me on creative cloud and nothing else happen. Creative cloud shows that no lightroom is installed. I can of course try to instal a fresh version, but I'm afraid that will erase my previous work.

 

Secondly - creative cloud shows that there are other updates available, but it always crashes and show a message about the failure of actualization.

 

What should I do?

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1 reply

kglad
Community Expert
Community Expert
December 10, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, AND the lightrooms are installed in the location specified in your cc desktop preferences, reinstall them over the current install.