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Participant
April 20, 2017
Question

App updates consuming all bandwidth

  • April 20, 2017
  • 11 replies
  • 13909 views

Just recently, when app updates appear in the Creative Cloud app, if I click to update one of these apps, I'm unable to use the Internet for anything else on this PC while the app updates.

All browsers when loading web pages become excruciatingly unresponsive and most after some delay display "web page took too long to respond" errors.

If I cancel an update, or once it's finished, the web speed appears to go back to normal. The speed is only noticeable on this PC during the updates. Other devices on the network work as usual.

Is it possible to throttle the amount of bandwidth used during the update process so that I'm still able to continue doing other online tasks?

I've gone into Preferences > Creative Cloud > Files and changed the download and upload speeds, but this has no effect (as I believe this is a sync speed for files / assets).

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PC running Windows 7 Professional SP1, i5-4440 @ 3.10GHz, 16Gb RAM, 64-bit

Creative Cloud App Version: 4.0.1.188

Message was edited by: Simon Shirley Added Creative Cloud app version number

11 replies

Participant
July 23, 2020

Having this exact problem and it's driving me nuts. The CC app is ridiculus in the way it takes over the entire bandwidth of the computer and doensn't leave a drop of internet for any other app to use. Can't even load a single webpage while CC is updating apps. I have hundreds of internet applications on my computer and no other program does this. There is a fundamental problem with the CC app. 

kglad
Community Expert
Community Expert
July 23, 2020

i don't see that.  in fact, downloads use very little bandwidth (for me) and download much slower than downloads from any other site.

Participant
July 24, 2020

Good for you. Must be nice. Doesn't change what I and many others have said about our situations. 

 

For the rest of us, this is a problem. I have very little bandwidth where I work. However, it all works fine with the hundreds of applications on my PC, including many launcher and updating apps that constantly do updates in the background. I can still use the slow internet. CC is the only app that completely brings all internet to a standstill. 

Participant
May 20, 2020

Same problem for me. As soon as I click Update on an application in Creative Cloud Desktop, if I'm streaming a YouTube video for example, the video stops. How is that possible in 2020 ? So bad programming ? Come on Adobe, improve your software!!!!

Participant
May 12, 2020

I have the same issue. Apparently. Because my entire connection was grinding to a halt, nothing was loading at any decent pace anymore, even Google took forever to load up and pinging 1.1.1.1 (Cloudflare DNS) completely timed out. I was just about to check the router status when the Creative Cloud App notified me two apps were just updated. And now everything is back to normal speed again. I've looked around in the app settings to see if there is any way to throttle or pace the download, like Windows Update does, but there is none. This is unacceptable and utter madness: how can an app updater just arbitrarily hijack 95% of your bandwidth to do some minor maintenance, while you're in the middle of working??! This needs to be addressed ASAP.

Participant
March 23, 2020

Same here, bandwith goes dramatically down even though I have a very fast internet connection. 

Anyone any creative idea?!  

Participating Frequently
March 22, 2020

I'm clearly having this issue almost 3 years after it was reported. This would be easy to solve by adding a bandwidth option to the program like many other programs also use. I (unfortunately) live in rural Ireland and have only a 4G router connection (15mb/10mb). When I look at my performance monitor it seems to be saturating the connection. While we appreciate your fast servers, we need it to be controled! Please fix.

Participant
April 16, 2020

Same problem here! I have 80 MBps but still all other internet activity is halted. Amazing that this hasn't been fixed. Quite ignorant.

Participant
November 8, 2019

Just had a mystery grinding to a halt of my connection, Checking 'Task Manager' 'Network Usage' revealed this to be Adobe Installer. Absolutely no other clues were given that Adobe were taking over. I had no other Adobe applications running. I find this pretty poor practice and agree about their assumption on their part that all their subscribers have fast Internet. I'm still on ADSL as there is no fibre here yet, I do get around 17Mbps down which, whilst frustrating at times, is adequate for my use.

 

There is a setting in CC Preferences for limiting bandwidth for Syncing but not for Updating... I can turn off Auto Updates and do it manually but that's not really convenient.

It stopped for a while and now it's started again.... Grrrr! Going to walk the dogs...

radicalize
Participating Frequently
February 27, 2020

what RFNM said; "There is a setting in CC Preferences for limiting bandwidth for Syncing but not for Updating".

 

Why is this; why isn't there a possibility to limit bandwidth, to schedule updates, or another mechanism that allows for a better control of updating the applications?

RichardL1967
Inspiring
February 13, 2019

One answer says "spend you cheap maggot!" and the other answer is philosophical...

If uploading photos and psd files is bandwidth hogging then why not allow for update at a certain time in creative cloud. I was thinking of letting it update while I went for a walk today. Alas, I forgot.

No BT fibre cable in Middlesbrough, UK, maybe Virgin..?

Legend
February 13, 2019

The arrogance and contempt of companies and individuals who are fortunate enough to live somewhere with fast internet, when planning things on the assumption the rest of the world will just "get faster internet", is breathtaking.

RichardL1967
Inspiring
February 12, 2019

I have the exact same problem. When I try and do app updates and when Lightroom CC uploads a bunch of photographs my other internet apps stop all together. My internet speed is 3-4 MHz. Has anyone found a solution to this problem?

Abambo
Community Expert
Community Expert
February 12, 2019

richardl72316268  wrote

My internet speed is 3-4 MHz. Has anyone found a solution to this problem?

MHz is not a unit of data transfer speed. Did you mean Mbs (Mega bits per second)?

ABAMBO | Hard- and Software Engineer | Photographer
RichardL1967
Inspiring
February 13, 2019

Thank-you for the correction. My connection speed is 3-4 Mbps not MHz as stated.

Now we know the problem. Any solutions?

Participant
April 20, 2017

I am having the same issue at our office. We have a business internet line which supports simultaneous users but as soon as I start an install for Adobe CC versions through the cloud app, the internet comes to a crawl.

paulh66589721
Participant
July 13, 2018

Hi there. I manage a small team of three people; we all have Adobe Cloud. When Adobe CC updates itself, it takes up so much download bandwidth. Our tech support people have provide a report suggesting Adobe CC updates takes up 68% of our overall bandwidth. Amazingly troublesome. Did anyone else get any answers? I'm currently trying to get through to Adobe on the phone (25 minutes on hold so far). Paul in Sydney

Legend
July 13, 2018

What QoS or other mechanisms do you have to limit and equalize bandwidth? It doesn't do anything unusual, just connects and downloads.