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Participant
October 18, 2025
Answered

Asus ProArt Redemption code works but Adobe doesn't let me download the Suite.

  • October 18, 2025
  • 1 reply
  • 168 views

Hello I recently purchased some products from Asus that offer an adobe suite redemption code. The code worked fine and in my adobe homepage I can see I have the 3 month plan but I cannot download the programs I need from the suite. I  can only download a trial or use online version. 

 

Can someone who has encountered the same problem explain what to do?

Should I register my credit card?

 

Correct answer ViccoKap

Thank you kglad. After some time and a restart of my adobe account and computer the problem was fixed.

1 reply

kglad
Community Expert
Community Expert
October 18, 2025

contact asus.

ViccoKapAuthorCorrect answer
Participant
October 18, 2025

Thank you kglad. After some time and a restart of my adobe account and computer the problem was fixed.

kglad
Community Expert
Community Expert
October 18, 2025

oh, thank you for the update.