Atendimento péssimo e desrespeitoso - Chat da Adobe

Forum|Forum|2 years ago
June 30, 2023
1 reply
1082 views

Procurei atendimento pelo Chat para tirar dúvidas sobre o valor da cobrança e se algum desconto dos disponíveis no site eram aplicáveis a minha conta. Recebi a resposta do atendente dizendo que o valor que eu pago (mais de R$ 2500 por ano) é "realmente simbólico". O dinheiro que eu e todos os clientes pagam todo mês para ter acesso aos aplicativos foi desconsiderado como se a Adobe estivesse fazendo um favor para nós! O que não é verdade, vocês oferecem um serviço e nos pagamos caro por ele. É revoltante ver que Adobe trata os clientes dessa maneira, fazendo pouco caso do nosso dinheiro. Me senti extremamente desrespeitada.

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kglad

Community Expert

maybe something was miscommunicated in translation? was the agent a native portuguese speaker (if you could tell via chat)?

HillaryFOliveriraAuthor

Inspiring

I don't know if the agent is a native Portuguese speaker, but all the conversation was in Portuguese. In addition to this, I search for help using the Adobe site set for the Brazilian region. Even though there was a mistake in the translation, I don't think it's fair for the client to be mistreated when seeking help. I could solve my problem by telephone afterward.

kglad

Community Expert

sorry that happened. it's embarrassing for those of us associated with adobe, even though i'm not an employee and have little (and mostly no) influence on anything adobe does.

(but i'm glad you got helped via phone.)

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