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Participant
August 24, 2016
Answered

[Attention!] Creative Cloud causing serious connection issues.

  • August 24, 2016
  • 12 replies
  • 12687 views

This is a very serious problem, and I hope that if anyone else encounter this, they find this thread.

So the problem?

Suddenly, my internet connection started getting some serious issues, and I thought my network card was singing its last song.
Websites stopped loading, applications stopped connection to the cloud etc, although some applications using direct IP-adress to connect did work, so my first thought was a DNS issue.

I started troubleshooting my PC for hours to no avail, that included tracking IP-adresses and DNS servers, changing drivers for my network card, trying other routers and whatnot. The list goes on and on.

I even re-installed the entire PC after hours of no results.

So with a clean PC, things started working again. I then started installing all my software again from scratch, and suddenly, the problem returned. So again, I started troubleshooting. After starting the PC in safe-mode with network capabilities, I figured out that it wasn't my network card.
After hours of restarting and disabling/activating processes in the background, the cultprit was obvious.

Creative Cloud caused network problems for every single application I used. But it only happened when CC started on windows initial load. I can start it afterwards with no problems.

So basically:

Fresh install of PC

Install CC
== Connection issues.

Solution: Turn off autostart for "Adobe Creative Cloud"

Autostart can be turned off in the application itself, or through searching "msconfig" on windows, autostart tab.

Someone have to take a look at this. I was very close to buying new hardware for my computer, or replacing the entire MOBO, CPU, RAM etc. It took my almost two days to figure this out. It was not an obvious problem.

Correct answer Fayyadh33697251uep5

I have the same issues as you, but I finally solve it, After following the steps stated by florrpan, go to Windows Defender Firewall and disable anything related to adobe for both, Inbound and Outbound rules. 

12 replies

ChloeBee
Inspiring
September 5, 2016

Thank you for the suggestion. This has been causing me awful problems too and it took me forever to isolate Adobe CC as the cause. Finding your post and narrowing it down further to AutoStart was a huge time saver.

Disabling AutoStart only seems to be a temporary fix though. I still loose all network connections after a period of working in Adobe CC applications. With AutoStart off I can re-boot and get up-and-running again but its a massive inconvenience to have to do that.

If you are aware of a patch being issued or ultimate fix, please do share.

Bani Verma
Community Manager
Community Manager
August 30, 2016

Hi Florrpan,

Thanks for sharing the steps that helped resolve the issue for you, this will certainly help our future viewers.