aumento de precio

Forum|Forum|11 months ago
February 18, 2025
2 replies
186 views

He estado pagando $199 pesos mexicanos desde que contrate el plan y hoy que hice mi pago mensual descubro que el cargo es de $299 pesos, en que momento informan esos aumentos???

además ¿POR QUE NO HAY UN SISTEMA DE ATENCIÓN AL CLIENTE? que nefasto es que ante cualquier duda o problema se tenga que acudir a la comunidad a ver quien te ayuda a resolver tu problema, increible que una empresa como adobe no tenga atención al cliente, ah bueno, si tienen pero solo si eres una gran empresa! que tontería!

App installs and updates

F

Fearless_wanderlust3937

Participant

Hoy tambienme di cuenta que mi tarjeta no acepto el pago automatico porque habia unporblema en el pago recurrente que se havcia y me di cuenta que aumento el doble. De 32.91$ USD subio a 65.84$USD ni siquiera hay servicio al cleinte, osea tuve que pagar eso para poder ver si cambiar de plan o lo que sea. Me parece un robo, una barabaridad, osea , quiza pueden subir la tarifa pero un 50% es demasiado.

kglad

Community Expert

if you want to cancel. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

kglad

Community Expert

the first year is offered at an introductory price. when a plan renews, the price often increases. also, some countries have currency issues vs the us $

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded